WindowsURWay FAQ

Absolutely not! At WindowsUrWay, we believe in a breezy experience. We're here to offer information and support, not to push you into a sale. Think of us as your friendly neighborhood window whisperer.

Bingo! While we'd love to see your lovely abode, we prefer to give you space. All the info you need is online, and we're just a click or call away if you have questions. Say goodbye to scheduling appointments and rearranging your day.

Welcome to the future, where buying windows is as easy as ordering pizza (and arguably more satisfying). Our platform is designed to be user-friendly, transparent, and comprehensive. Plus, think of all the time you're saving!

Digital doesn't mean distant! We've poured time, effort, and expertise into crafting detailed product descriptions, high-resolution images, and customer reviews to give you a comprehensive understanding of what you're purchasing. And remember, our reputation hinges on (window) quality.

Once you've picked out your perfect panes, our team of installation experts swings into action. They'll ensure your windows are installed seamlessly and efficiently, making the process as easy as, well, opening a window!

While you don't need to be present for the entire process, we do recommend being there at the start and finish. This way, you can walk through any specifics with our team and give the final nod of approval once everything's in place.

Fret not! Our commitment to you doesn't end once the window is in the wall. If you have any concerns, queries, or just want to chat about the best way to clean your shiny new windows, we're here for you.

As secure as our windows! We use top-notch encryption and security measures to ensure your data and payment info stay confidential. No peeping toms here!

Great question! No need to measure! We've simplified the process for you. We have negotiated with our vendors that size no longer matters. Instead, all you need to do is count the number of windows. To assist you, we have created an easy-to-follow video guide. This guide is particularly helpful as some window setups that appear to be a single unit may actually count as two separate windows. Watch our video to ensure accurate counting and make your order process smooth and straightforward.

As soon as our measure tech confirms the precise measurements, your order will be locked in and set to proceed. At this stage, cancellation is no longer an option. Rest assured, our skilled technician will ensure every detail is tailored to your specifications, guaranteeing your complete satisfaction with the final product.

For customers opting for financing, we have a streamlined process to make it convenient for them: Order Placement and Financing Application: Customers begin by placing their window order and applying for financing. Financing Approval: Once the financing application is submitted, it undergoes a swift approval process. Upon approval, customers can expect to receive the funds in their bank account within approximately 3 days. Notification of Funding: As soon as the funds are deposited into their bank account, customers will receive an email notification. This email will include a secure link to make the initial 50% down payment. Remaining Process: The remainder of the process aligns with our standard procedure: Expert Measurement: We schedule an appointment for our expert to measure the windows for installation, with a no-cancellation policy after measurement. Window Construction: The windows are then built, typically taking 2-3 weeks. Installation: We coordinate with the customer to schedule the installation once the windows are ready. Final Payment: After the successful installation, customers will receive another email with instructions for paying the remaining balance. Post-Installation Check (P.I.C.): Our installers and the customer conduct a post-installation call to ensure total satisfaction. This process ensures that customers using financing have a seamless experience, from applying for funds to the final installation.

Our windows come with a comprehensive lifetime manufacturer warranty, which includes a glass breakage warranty.

The lifetime manufacturer warranty provides extensive coverage for our windows. It includes protection against manufacturing defects and ensures that your windows are built to last. This means that if you encounter any issues related to the quality or construction of the windows throughout their lifetime, we will address and rectify them.

Certainly! The glass breakage warranty is a part of our lifetime manufacturer warranty. It offers protection in the unfortunate event of glass breakage. If any of the windows' glass breaks, we will replace it at no additional cost to you. This warranty underscores our commitment to the quality and durability of our windows.

To activate and maintain the warranty, it's important for customers to follow the installation and maintenance guidelines provided by our experts. Proper installation and care will help ensure the longevity of your windows and uphold the warranty coverage.

If you ever need to make a warranty claim, simply reach out to our customer support team. They will guide you through the process, assess the issue, and take the necessary steps to address it promptly. Our goal is to make the warranty claims process as hassle-free as possible for our valued customers. Our warranty coverage is designed to provide peace of mind and assurance of the quality of our windows.

For customers not using financing, the process is straightforward and efficient: Order Placement: Customers place their order with a minimum requirement of 5 windows, accompanied by a 50% down payment. Measurement Appointment: We then schedule a visit by our expert to accurately measure the windows, ensuring a perfect fit for installation. No Cancellation Policy: It's important to note that once the windows have been measured, we cannot accept any cancellations. Window Construction: The building of the windows typically takes about 2-3 weeks. Our commitment is to maintain quality while ensuring timely delivery. Notification of Completion: Upon completion, customers will receive an email notification, informing them that their windows are ready. Subsequently, we will coordinate with the customer to schedule the installation. Installation and Final Payment: After the installation is successfully completed, customers will receive another email containing a secure link to pay the remaining balance. Post-Installation Check (P.I.C.): Finally, our installers and the customer will conduct a post-installation call to confirm total satisfaction with the service and the product. This process is designed to be customer-friendly, ensuring transparency and satisfaction at every step.

From the time a customer places their order and provides a 50% down payment, it typically takes between 4 to 8 weeks to complete the installation. This timeframe allows us to ensure that the windows are manufactured with the highest quality and precision.

Several factors can influence the duration within the 4-8 week range, including the complexity of the order, the availability of materials, and the current demand. Rest assured that we work diligently to minimize any potential delays and provide you with a precise installation date.

Once the windows are ready for installation, we will coordinate with the customer to schedule a convenient date and time for the installation. Our goal is to accommodate your schedule to ensure a smooth and hassle-free installation process.

We understand that some customers may have special circumstances or time constraints. While we strive to maintain the standard timeframe, we are open to discussing specific needs and finding suitable solutions to accommodate our customers whenever possible. Our aim is to provide a transparent and efficient process, ensuring that your new windows are installed in a timely manner while maintaining the highest quality standards.